Research strategist turning messy human insight into decisions teams can trust.
UX strategist helping teams choose the right problem before they design the right solution.
Research that doesn't sit in a deck: evidence that changes the roadmap.
Strategy shaped by people, sped up by AI, never replaced by it.
Research couldn't keep up with every product, and past answers were hard to find. I built Caela, an AI research system. 23 people now use it, with 16 studies and over 60 AI-moderated interviews run, and PMs run and search studies themselves.
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People weren't finding or adopting Access's AI assistant. I found why, and my research shaped the direction that made it a core, integrated experience.
View project ➞Password protected8x8 Pulse turns calls, meetings, emails and chats into answers. People ask questions in plain language and check the answers against the source conversations. The director in charge of the product called my insights on the CSM team “crucial”, and said I “went to the core of the problem”.